FAQ - Gerun Packaging

Got questions about your packaging order? We’ve got answers. Below are the most common questions from our global buyers, organized for your convenience.

Order Information

We offer flexible MOQ starting from 1000 pieces for most paper boxes and packaging. For luxury gift boxes, the MOQ is 500 pieces.

Yes. We provide free digital samples and can make physical samples in 3–5 working days.

For confirmed orders, standard production time is 7–15 working days. Urgent orders can be finished in 5–7 days with priority production.

Yes. We provide free structural and graphic design support. Our team will offer at least 3 professional solutions for your choice.

We have full-process QC: raw material inspection → printing inspection → finished product inspection. We only ship after 100% quality verification.

Shipping Information

We support sea freight, air freight, and express delivery (DHL / FedEx / UPS).

– Express: 5–10 days – Air freight: 7–15 days – Sea freight to US/EU: 25–40 days

Yes. We can arrange DDP / door-to-door service to help you receive goods without extra customs trouble.

Yes. We support consolidated shipment to save your total logistics cost.

Payment Information

We accept T/T, PayPal, Western Union, and Trade Assurance.

Normally 30% deposit to start production, 70% balance before shipment.

Yes. The sample cost will be fully refunded once your bulk order reaches the agreed amount.

Yes. We support Alibaba Trade Assurance to protect your order and payment safety.

Yes. We provide extra discounts for large quantities and long-term cooperative clients.

Delivery & Returns

Once your order completed, you’ll receive an email with video & photos of your finished products and delivery notifications.

Products & Sizing

Accept custom sizes and design, our engineers will offer you with the perfect size sugguestions according to your items.

Payment

We have local bank and easier to do the payment, fast and charge less.

Order Issues

We will offer you fast responds in 1 working day.

Technical Issues

If you have any questions about the order or printing, wellcome to contact us.

Other

7 x 24 service to support you, welcome to send us a message

Gerun Packaging is a manufacturer focus on custom cosmetic boxes, gift boxes, mailer packaging & boxes, paper bags, paper tube packaging, label sticker and other packaging solutions for global brands.

Contacts

Tel:+86 13723475723

Add:building 10, zone 14th, taoyuanju, xixiang street, Bao'an district, Shenzhen, 518126, China

Connect us by scan whatsApp 

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